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Return/Exchange Policy

If for any reason you are dissatisfied, you may return, exchange, or receive store credit for your item(s) within 14 days from the date you received the shipment. We will only accept returns of items that are unused and returned with all original tags and packaging intact. We will not accept returns of items that have been worn. 

Discounted, promotional or vintage product sales are final at the time of purchase and can not be returned or exchanged.

Returns 
For returns, please email us within 14 days. All returns must be sent to the address below within 14 days of the date you received the item in the same packaging and condition, and customer will be responsible for all return shipping costs. We ask that you include in your packaging a note stating your name, order number and that you'd like to return the item. Please allow 3-7 business days for processing after the package has been delivered back to us. The refund will go back to the card you placed the order with. A 15% restocking fee will be accessed on all returns. 


Exchanges
All exchanges must be sent to the address above within 14 days of the date you received it in the same packaging and condition. We ask that you include in your packaging a note stating your name, order number and that you'd like to exchange your item and the new item information. Please allow 3-7 business days for processing after the package has been delivered back to us. When requesting an exchange for a different item than what is being returned, a shipping charge will be applied to your exchange for shipment of the new item. A 10% restocking fee will be accessed on all exchanges.

For all returns, exchanges please email returns@urbansaintla.com